Marketing Coordinator

University of Ottawa Telfer School of Management

I am a young Higher Education and Marketing Professional with significant experience in multicultural / international project management and academic research.

I am particularly interested by customer relationship management, especially how organizations can build communal relationships with consumers via new communication technologies such as social media.

I am currently working at the University of Ottawa for the Telfer School of Management.

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Social Media Customer Service: 140 Characters to Make a Difference

This session looks at what students’ expectations on internet are and how student affairs professionals can address them to offer effective customer service via social media....

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