The Sessions

Using Diary Studies to Track Long-term Usability Results

Monday, August 13, 2018 at 3:30 PM

Diary studies are the unsexy user research method but a perfect match for university campuses and websites. The nature of this user research method provides not only immediate feedback but a longitudinal view of user behavior.

Imagine tracking student website use, behavior, and issues from their first steps on campus to their graduation in a way that requires limited staff time. Get invaluable results on website services such as registration systems, calendars, course offerings, faculty and staff services, and more.

Find out more about:
• How to build a diary study and recruit participants
• Retention techniques for keeping participants engaged over weeks, months, or years
• How you can interpret results for short-term and long-term updates and improved performances

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