Tuesday, July 28, 2015 at 9:45 AM
Location: Room 2
This session looks at what students’ expectations on internet are and how student affairs professionals can address them to offer effective customer service via social media. More specifically, it highlights nine novel e-determinants of customer satisfactions adapted to the post-secondary environment.
In order to engage with students and other stakeholders, colleges and universities are increasingly relying on social media, which is where their students are now paying attention. Although social media have great potential, they also have numerous limitations (e.g. length of interactions, public and real-time nature of the interactions, etc.). Users also have distinctively new expectations in terms of service.
This session is meant to be divided into a theoretical introduction, based on secondary data and original research, and a collaborative workshop to exchange and share examples and best practices in serving and interacting with students via new technologies, keeping in mind their great potential, but also their limitations.
Friday, August 10, 2018, posted in Conference News
We’re so pumped you’re joining us in London next week. Whether it’s your first #PSEWEB or you’re a repeat attendee, here are a few final updates to help make your experience the. best. ever. Plan Your Sessions With... Read more
We’re proud to announce the following keynotes for this year’s #PSEWEB! Rumeet Billan – Optimizing your Psycap Mindset Let’s face it: sometimes, our jobs can be mentally exhausting for a bucket full of different... Read more
Friday, July 6, 2018, posted in Conference News
Stay close to the fun right on campus at Ontario Hall Suites, the university’s newest suite-style residence space. There’s a block of private and semi-private rooms for folks who would like to bunk with a friend. Private room... Read more